Returns and Refunds Policy
🔄 Returns and Refunds Policy
🔄 Returns and Refunds Policy
We want you to love your Shimmer Handmade products — but if something’s not right, we’re here to help!
🔁 Return Eligibility
🔁 Return Eligibility
You can return items within 30 days of receiving them if:
✅ They are unused and in original packaging
✅ You have proof of purchase
🚫 Non-Returnable Items
🚫 Non-Returnable Items
❌ Opened or used products
❌ Items purchased on sale
❌ Gift cards
💳 How to Request a Return
💳 How to Request a Return
Go to our returns center at shimmermade.aftership.com/returns and enter your order number and details.
Add details to your return request.
Once we receive the item, we’ll process your refund within 5–7 business days.
⚠️ Damaged or Incorrect Items
⚠️ Damaged or Incorrect Items
If you receive a damaged or incorrect product, contact us within 7 days of delivery with a photo. We'll make it right!
Need more help? Reach out anytime — we’ve got you covered! 💖